• Answer/Intercom/Hold: This button is activated by mouse click or pressing the keyboard enter key. It answers ringing calls, places callers on hold, and accesses the intercom for outgoing calls. The proper function is selected automatically by system software.
  
  
• Busy Station Messaging: This feature becomes available when the caller dials a busy extension. Selecting Send Message allows a message to be typed for display on the LCD of the busy extension. The called station may respond by typing a message of its own for transmission to the calling station display. Each displayed message is accompanied by an alert tone at the receiving station.
  
  
• Cancel Button: Use of this key on the PC keyboard retrieves the last transferred caller, if still ringing a destination station. The originating station may then select alternative routing for the caller.
  
  
• Client Call Tracking: With Ultimate! Personal Call Accounting, client calls may be sorted by dialed number or long distance account code. A client billing report is generated from this information with call charges itemized and summarized. The per minute rates that are set for clients do not interfere with reports that indicate telephone company charges for calls.
  
  
• Contact Management: Many popular contact management programs are now integrated with Ultimate! Communicator. These packages are an aid in setting appointments, organizing notes, scheduling resources, and tracking time for professional services. Sidekick 98 contact management software is included with the Ultimate! Communicator package.
  
  
• Descriptive Call status Display: all calls displayed on Ultimate! Communicator indicate status through the printed words Hold, I-Hold, X-Hold, Ring, I-Ring, and Recall. Colors are used to help discriminate without adding confusion.
  
  
• E-mail Messaging: in addition to standard message light activation and voice mail transfers, you may enter E-mail messages on the Sidekick 98 built in word processor and direct them to anyone in the E-mail directory. The E-mail button is a hot link to this service.
  
  
• Enhanced DSS/BLF Display: The Strata phone system now allows hundreds of directory numbers to be implemented in a given configuration. A traditional DSS console would require an equal number of buttons to utilize this enhanced feature. Ultimate! Communicator displays the busy status of 1000 directory numbers with a single mouse click, and the status of 10,000 numbers with two clicks. One additional mouse click is all that is required to initiate a call transfer.
  
  
• Name or Number Dialing: Anyone listed in the 10,000 number dial directory can be called by typing their name. This can be internal stations, external numbers or system features. The directory is searched as characters are entered until a match is found. If several entries match, the Up and Down arrows allow a specific choice to be made.
  
  
• Service Reports: More than 50 reports can be generated from the Personal Call Accounting package included with Ultimate! Communicator. A focus can be placed on ring times, hold times, recalls and transfer destination activity. Attention to call costs, line or trunk call handling capacity, and numbers dialed are all standard.
  
  
• Service Statistics: Extensive data is collected about call activity at the professional work station. Incoming information included is ring duration, line identification, talk time and hold time. Outgoing information includes line identification, dialed number, talk time, hold time, and estimated cost for the call.
  
  
• Status Timer Display: The 60 button display indicates CO, station, and feature status such as idle, busy, ringing, holding, etc. When the mouse pointer rests on a button, a digital timer appears showing duration of the current status.
  
  
• Voice Logging: Important conversations may be collected and stored for future access through the use of voice logging. Accuracy of instructions, negotiations, and prescriptions can be critical to the performance of professional services. Either automatic or manual control of the recording process is set by Ultimate! Communicator.
  
  

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