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Simplify Cost
Allocation and Billing :
Ultimate!
Call Accounting enables you to provide the current billing
status at any time.
This is very important when it comes to telling hotel
guests, hospital patients, or
Clients how much they owe in telephone costs.
- Account/matter
or authorization code tracking with associated client
names
- Add
additional costs to a call by percentage or a per
call service charge
- Local
& long distance costing using your choice of plans
with adjustable rates
- Pricing
Wizard
eliminates need for expensive, regular costing updates
- Pricing
Wizard
allows user defined long distance costing
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Improve
Productivity with
Ultimate!
:
Ultimate!
Call Accounting can give you the facts you need to improve
the
productivity of employees, departments, and the company
as a whole.
- Examine
how much time is spent on the phone
- Categorize
records according to purpose of call to evaluate customer
efficiency
- Detect
malfunctioning or seldom used circuits with ANI/DNIS
reports
- Detect
T-1 circuit/channel or PBX trunk malfunction with
Line Failure indication
- Ultimate!
Traffic
Studies aid in planning staffing requirement
and precise traffic management
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Eliminate
Caller Abuse / Misuse :
Ultimate!
Call Accounting can help you save money and increase
productivity by identifying different kinds of telephone
abuse and misuse.
- Exception reports
for calls that indicate employee misuse or toll fraud
- Frequently dialed
number reports indicate misuse of phone systems
- Pinpoint calls being
made to expensive 900-numbers
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